ADDRESS: Lollipop Kisses, LLC
3308 Preston Road Suite #350-299 Plano, Texas 75093 PHONE: 800.546.0074 FAX: 800.546.9860
How can I place an order?Orders can be placed 24 hours a day, 7 days a week on our website. Or, you may call customer service toll-free at (800) 546-0074 x101 to place your order over the phone.Can I ship my order to an address that is not my billing address?Yes, please make sure your shipping address is entered during checkout.The item(s) I am purchasing is a gift. How can I include a gift message?All orders that have a different shipping address than the billing address will receive a packing slip/gift receipt included in the box. We can include a personalized gift message on this packing slip. Just enter your message during checkout when placing your order.Do you offer gift wrap?We are pleased to offer our signature gift wrap for certain products for an additional $5 per order. We can also include a personalized gift message. Please contact customer service to confirm if your order can be gift wrapped.What forms of payment do you accept?We accept AMEX, Discover, MasterCard, Visa and PayPal. Unfortunately, personal checks, cashier checks and money orders cannot be accepted at this time.Will I be charged Sales Tax?No sales tax will be charged to delivery locations outside of Texas. However, Lollipop Kisses is required by state law to collect an 8.25% sales tax on all orders shipped to a Texas address.How are Shipping Charges calculated?Shipping is based on the total dollar amount of items placed in your shopping cart. The shipping rates shown below represent orders shipped to addresses within the contiguous United States via standard ground delivery. All orders will arrive via USPS Priority Mail, FedEx Ground or UPS Ground (tracking information is provided for all orders.) Please note that some furniture, room decor and children's artwork items will be sent directly from the manufacturer.
Shopping Cart Total Shipping Cost Up to $34.99 $7.95 $35.00 - $49.99 $8.95 $50.00 - $74.99 $10.95 $75.00 - $98.99 $12.95 $99.00 and greater FREE*Hawaii & Alaska: Orders shipped to Hawaii and Alaska will arrive via FedEx Ground - standard shipping rates will apply.Do you offer expedited shipping?If you are interested in 2nd day air or overnight shipping, please contact customer service and we will do our best to accommodate your request. This option may not be available for all products.Do you ship to an AFO/APO address?Most items are available to ship to an APO/FPO address. Please contact customer service for a price quote and for instructions on how to place your order.Do you ship internationally?At this time, we only ship internationally to Canada. All items will ship to a Canadian address via FedEx or UPS International Ground. You will receive an e-mail confirmation once your order has been shipped. Please note that Lollipop Kisses is not responsible for any duties or taxes levied by the recipient country when shipping any parcels outside the United States. Any duties or taxes imposed is the customer's responsibility and is expected to be paid in full.Do you offer FREE SHIPPING?Yes, we offer free shipping on orders totaling $99.00 or more. This only pertains to items sent via ground shipping to an address within the 48 contiguous United States (excludes Hawaii, Alaska, Puerto Rico and certain APO/FPO addresses). Canadian addresses are also not eligible for Free Shipping.Can I enter my credit card information securely?We understand your concerns regarding shopping on the internet and providing your credit card information. Our customers' protection and privacy is a top priority for us. As a result, we have partnered with one of the leading online merchant processing vendors to maintain the payment process. All credit card and personal information provided to us is securely transmitted via industry standard SSL encryption. Our site is also tested on a daily basis to ensure that personal information is kept private and safe. Please note that we will not sell or submit any of your information to any outside third party.
When will my order ship?Typical ship times for our products can be found on each product information page. Please note that custom ordered items may arrive directly from the vendor/artist. Please allow an additional 3-5 business days for ground delivery of your order. If you desire for an item(s) to arrive by a specific date, please contact customer service for shipping/order information. An additional "rush fee" may apply.Can I return my non-custom ordered item(s)?We strive to provide our customers with a positive shopping experience. If you are not completely satisfied with your non-custom purchase, you may return your item(s) within fourteen (14) days upon receipt for a complete refund (less all associated shipping costs) in the original form of tender paid, exchange it for a different item or receive an in-store credit. All items returned must be unused, in the original packaging and with all original tags attached.Any item(s) returned dirty, washed or used will not be accepted. Returns for items received after fourteen (14) days from receipt are allowed only if the item(s) is/are defective. Discrepancies in receiving (missing or damaged items) must be reported within seven (7) days of receipt of your order. This policy applies except as noted for specific sale items. These sale items are denoted "final sale" in their product descriptions and are not eligible for return, unless item is defective.Can I return my custom ordered item(s)?All products considered "custom" are denoted on their detailed product information page and include (but not limited to) the following: artwork, personalized ceramics, hand-painted items, monogrammed items, chandeliers, rugs, furniture and some bedding manufacturers. Because custom orders are made to your specifications, they are not returnable and are considered final sale.
We make every effort to provide our customers with enlarged and detailed pictures of each item (that are true to actual color) so that you can select the most appropriate styles to match your décor and specific needs. As a result, we are not responsible for differences in color shown online or in print. Please double check all specifications (including color selection, spelling, quantity and design) before placing your order. We encourage you to contact customer service at (800) 546-0074 or via e-mail at customerservice[@]lollipopkisses.com with any questions or concerns before placing your order.We only accept returns if the item(s) arrive damage, incorrect or defective. Please contact customer service for assistance with your order.How can I return my order?Please contact customer service before returning any merchandise so that we can issue you a Return Authorization Number (RAN). Please note that all shipping charges related to returns - including original shipping costs - (unless the item(s) is/are damaged, incorrect or defective) are the customer's responsibility and cannot be refunded by Lollipop Kisses. We recommend that you send all returns via insured mail for protection against loss or damage. All returns or adjustments will be processed once we receive your package. You may use the shipping vendor of your choice.
If you return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price (minus the appropriate shipping costs). Lollipop Kisses reserves the right to reject any return if we suspect that the item has been used or purposefully damaged in any way.Can I cancel my order before it ships?Because we strive to ship orders as quickly as possible, we cannot guarantee that we will be able to cancel your order once it is placed. If you need to cancel your order, please contact customer service within one (1) business day of placing your order at (800) 546-0074 and we will use our best efforts to cancel your order. Please note that it may not be possible to cancel some custom made items once the order is placed because the artist/manufacturer may have already started to process the order. If this occurs, we will work with you on a case-by-case basis. A nominal cancellation fee may apply depending on the vendor and situation. If your order has already been shipped, please review our return policy.Are you currently looking for new artists and vendors?Yes! If you would like to contact us regarding your designs, send an email to info[@]lollipopkisses.com. Please include as much information as possible about you and your work including detailed images of your designs and prices. If you would like to send us hard copy samples, please mail them to address below. Please note that samples will not be returned.
Lollipop KissesAttn: New Product Submission
3308 Preston Road Suite #350-299 Plano, Texas 75093-7471